FAQ

At WKNDCART, we operate using Shopify Collective and third-party suppliers. This means all products are fulfilled and shipped by our partner suppliers.

Below are answers to common customer questions.

🛍️ What is WKNDCART?

WKNDCART is an online store powered by Shopify Collective. We offer a range of products that are fulfilled directly by trusted third-party suppliers.

We do not manufacture, store, or ship products ourselves.

🚚 Who ships my order?

All orders are shipped directly by our third-party suppliers.
WKNDCART acts as a storefront connecting customers with these suppliers.

⏱️ How long does delivery take?

Delivery time depends on the supplier and location:

  • Domestic orders: 3–10 business days
  • Supplier-based or international orders: 7–20 business days

Delivery time may vary depending on logistics and supplier processing.

📦 How can I track my order?

Once your order is shipped, tracking details are shared via email or SMS by the supplier.

You can use this tracking link to monitor your order status.

🔁 Can I return my order?

Returns depend on the supplier’s return policy.

Returns may be accepted if:

  • Product is damaged or defective
  • Wrong item is delivered
  • The supplier approves the return request

Each supplier may have different return conditions.

💸 How do refunds work?

Refunds are processed only after supplier approval.

  • Processing time: 5–14 business days
  • Refunds are issued to the original payment method
  • Timing depends on supplier and payment gateway

❌ Can I cancel my order?

Orders can usually be cancelled within 6–12 hours of placing them.

Once the order is processed or shipped by the supplier, cancellation is no longer possible.

⚠️ Why does WKNDCART not handle shipping or returns directly?

WKNDCART works as a Shopify Collective storefront.

This means:

  • Suppliers handle inventory
  • Suppliers manage shipping
  • Suppliers control returns and refunds

We assist customers by coordinating with suppliers when needed.

📍 Where do products come from?

Products come from multiple third-party suppliers depending on availability and product type.

📞 How can I contact support?

You can reach us at:

Email: support@wkndcart.com (update if needed)
Support Time: Monday – Saturday

We will assist you and coordinate with suppliers for resolution if required.

🔒 Is my personal information safe?

Yes. Your data is securely processed through Shopify.

We do not sell or misuse customer information. Some details may be shared with suppliers only for order fulfillment.

🧾 Are prices fixed?

Prices may change without notice depending on supplier updates, demand, or availability.

📌 Final Note

By placing an order on WKNDCART, you agree that:

  • Orders are fulfilled by third-party Shopify Collective suppliers
  • Shipping, returns, and refunds are managed by suppliers
  • WKNDCART acts as a storefront and support coordinator